Sales, Customer Service & CRM speakers

Alan is an international business consultant and non-exec board director working with blue-chip organisations across the spectrum of industry: in Financial Services, FMCG, Hospitality, Industrial, IT, Motor, Retail, Telcos, Tourism, Travel and others. With 30+ years of front line board level experience – he has lots of no-nonsense expertise with lots to say.

Allan Leighton is an English businessman, former CEO of Asda and former non-executive Chairman of the Royal Mail. He is currently the CEO of the Danish jewellery company Pandora.

Andrew McMillan spent 28 years working for the John Lewis Partnership, starting as a management trainee to becoming responsible for customer experience across the department store division. Andrew's aim is to make individuals and organisations happier and more fulfilled through a sense of collective purpose, so they engender trust, loyalty and advocacy from their customers while becoming more productive and, as a consequence, more profitable. He helps organisations join up their own internal dots to create their unique link between employee engagement and consistently great customer experience.

Avril is an embracing combination of business adviser, occasional interim for step-change and serial Non Exec and Chairman. She is a regular columnist for Management Today 'Madame Guillotine', December 2012 achieved her first TEDx and in June 2013 published The Kama Sutra of Work which is both cheeky and will open your eyes to the possibilities of great work that you have never thought of!

Bob has been developing his reputation for sales success since the 1970’s in a career that has spanned many key global markets and several recessions. He has sold products and services from Houston to Tokyo and from Norway to Johannesburg. He was also a Main Board Director of Reuters Transactions Services Ltd and since 2001 has run his own training company.

Brent Hoberman shot to fame as one of the bright young faces of the 'dot-com' boom, when he co-founded lastminute.com. Unlike many of his contemporaries, Brent's venture survived after the boom subsided, and he has strengthened and broadened his company since. Operating across multiple markets, lastminute.com has established approximately 13,600 supplier relationships and over 10 million subscribers.

After joining the board of ITV, Cally went on to set up her own company and serving as an SVP in charge of International Sales at media giant Viacom, she also started a parallel career in comedy. Cally brings humour and energy to workplace insights ranging from how to foster a creative, positive environment to how to inspire and lead through change.

Caspar Berry is the poker expert for several television shows, with his most recent credit being the poker adviser on recent James Bond movie, Casino Royal. Managing risk and decision making is key to Caspar's work and therefore his speaker ability allows him to direct the corporate world with a greater understanding of their decision making process.

Chris is a leading authority on Sales Management, Customer Experience, Employee Engagement & Satisfaction particularly within organisations where change is on the agenda.

Chris Moon MBE is one of the most fortunate people to be alive you’re likely to meet and should be dead many times over. He’s a former British Officer who left the Army to work for a charity clearing landmines and unexploded ordnance.

Chris Roebuck specializes in showing individual leaders and organisations how performance can be increased to add value, serve customers better, build brand and boost bottom line by 10% + for no cost using knowledge they already have.

Clive spent 25 years in a very successful corporate career, went from the oldest media - outdoor (CEO at CBS Outdoor) to newest media - social (Global MD at LinkedIn). Clive left the bosom of corporate life to start GeniusQ, which is a 21st century business focused method which makes CEO’s and senior executives more successful and fulfilled.

Colin Shaw is without question a world leader in Customer Experience. Since 2002, Colin has helped shape the whole industry with his four-bestselling books and thought leading work.

Professor Constantinos 'Costas' Markides is a world leading business and strategy speaker. He is a professor of Strategic and International Management and holds the Robert P. Bauman Chair of Strategic Leadership at the London Business School.

Debra Searle MVO, MBE is a professional adventurer and serial entrepreneur. Her expeditions have included rowing solo across the Atlantic and sailing around Antarctica. She has also launched four companies, is a published author, has worked as a presenter for the BBC and is a trusted corporate speaker. Debra’s spirit of adventure gained her an MBE from Her Majesty the Queen and a place on the board of The Duke of Edinburgh’s Award. She was later awarded an MVO in the 2014 New Year’s Honours. In Spring 2015, Debra and her company combined her two passions for adventure and gender equality by organising and leading an all-female team on an expedition in the Arctic Circle. The movie of Debra’s Atlantic story is currently in development in Hollywood.

Diana is an expert in advising companies on driving growth through peak performance productivity, leadership and management, and what A-teams do differently. With an entrepreneurial and marketing background, she is a source of new ideas and techniques motivating teams to achieve more by doing less.

Duncan is CEO of Pareto Systems, a leading business development firm for professionals and corporations in knowledge-for-profit industries. Duncan is also an industry author and has published several books including the best-seller: BREAKTHROUGH Business Development, Take Your Business to The Next Level. As a speaker in high-demand, Duncan travels extensively throughout North America and around the world, conveying dynamic and fact-rich presentations. Duncan has a way of leaving his audience excited about implementing his processes that have been proven to pave the way to meaningful and measurable results in both their personal and professional lives.

Ellis has headed a national newspaper business, turned around the Greyhound Bus operation in the US and ran Simon Cowell’s Syco Corporation before he took charge of Scottish media group DC Thompson, steering them into the digital age with interests from local newspapers to cloud computing. Highly engaging speeches, full of original thinking and humour, Ellis shows how to deal with disruptive forces, create a positive culture and inspire enthusiasm throughout the organisation.

The leading authority on sales, customers, leadership and change, Geoff is a best-selling author and business guru. Recently voted ‘Business Communicator of the Year’ by the UK Speechwriters’ Guild, Geoff is considered to be one of Europe’s most exciting and motivational experts.

Geoff is the creator of 'Celebrity Service' and ‘Observational Marketing’. He is also the author of OMG (Observational Marketing Greats) and an multi-award winning keynote speaker who has inspired audiences around the world including North America, South Africa and Asia.

James Caan has been developing and selling businesses for over 20 years, and has become one of the UK's most successful entrepreneurs. His success sparked from the international blooming of recruitment companies including the Alexander Mann Group and Humana International. Recently he has been seen to invest over £1million in his role on Dragon's Den over 4 series.

The success of Phones 4U was as much the barometer as anything else. Starting with the opportunistic sale of a job lot of bricklike Motorola handsets, Mr Caudwell tapped into the sudden boom in mobile communications to build a national retail chain selling 26 phones every minute and employing as many as 3,000 in his home town of Stoke alone.

John was instrumental in Starbucks’ growth from a single premises in Seattle to a colossal global brand. He then headed marketing at Whole Foods Market. Given the value of word-of-mouth to any successful brand, John emphasises the need to use social media to engage fully with your customer base.

John Petter is the head of BT’s Consumer division and specialises in consumer proposition development, marketing and commercial strategy and call centre management.

With over thirty years of experience working in and leading large businesses, Justin brings in-depth knowledge of retail transformation and operations as well as a good historic understanding of the M&S business and values. Justin is currently Vice Chairman of Terra Firma, where he acts as an adviser to the General Partner. Prior to this, Justin was the CEO of Sainsbury’s between 2004 and 2014, where he led the business through a major turnaround which led to nine years of profit growth. Before joining Sainsbury’s, Justin was Head of Food at Marks & Spencer where he was one of the pioneers of the development of the Simply Food business. He held prior roles at Asda, Haagen-Dazs, PepsiCo and Mars and was a board member of the London Organising Committee of the Olympic and Paralympic Games. Justin was also a member of the UK Prime Minister’s Business Advisory Group.

As a CEO, chairman, founder and investor Kevin has enjoyed success in sectors including automotive, data, technology, manufacturing, brand marketing and professional services. He has repeatedly led teams to achieve extraordinary performance in companies ranging from 7 to 7,000 employees. One recognised as the best private equity investment of the year, another nominated as the World’s 7th most innovative company. Passionate about the development of leadership skills he is frequently sought to reinvigorate teams and companies.

Lara Morgan is widely known for building her own global leading licensing business, Pacific Direct. Over 17 years, she made luxury toiletry products for YSL, Bulgari, Penhaligons, Aveda, The White Company, Elemis and many others while steering Pacific Direct to become a world leading licensing business. In 2008, she sold her majority shareholding for £20million.

When thinking of Lord Alan Sugar it is difficult not to imagine the dreaded words ‘you’re fired’. However, it’s good to learn that although he doesn’t mince his words and definitely doesn’t suffer fools gladly, Lord Sugar is actually a considerate man and a philanthropist. He says what he means and can come across as abrupt at times, but his sense of humour is evident, as is his genuine desire to improve both the business and life experience of others.

Marc’s Funny Business, S.A.L.E.S. and Inspirational Communication programmes have inspired audiences to seek out opportunities, tackle challenges and improve their communication and influencing skills.

The former Marketer of the Year now advises other rapid growth consumer businesses. Mark advocates outsourcing to increase speed, investing in brand as opposed to machinery. He also argues that nobody should be afraid of niche markets.

Marty’s keynotes and workshops are rammed full of scientific knowledge and takeaway tips and strategies, but they are delivered with countless hilarious stories that can keep even the most cynical audience on side.

Author of The Ten Principles Behind Great Customer Experiences, winner of Management Book of the Year 2014. Author of The Grid: Decision-making tool for every business, published in 2017 and shortlisted for 2019’s Management Book of the Year.

Professor Merlin Stone is one of the UK's top experts in marketing, customer management and customer insight. After a long career in management, research, management consulting and universities, he now runs his own consulting, research and training practice.

Former IKEA Creative Director Michael looks at the lessons the furniture giant can teach from embracing creative thinking and simplicity to maintaining a customer focus.

Over his speaking career, Michael has successfully presented at over 2500 conferences in the last 15 years as a speaker at events around the world. As a professional speaker Michael shows audiences how to clearly understand the future of their own role in business, the changing requirements of the workplace and how to connect more with their company and colleagues.

Hack has turned adversaries into allies throughout the world. Her pioneering work on engagement leadership and her unique framework Strategic Relational Engagement (SRE™) is based on decades of real-life success in bringing together diverse stakeholders to find common ground and achieve great goals. Named one of Top 100 Thought Leaders in Trustworthy Business Behavior, Hack works with executives of Fortune 500 companies, heads of state, and leaders of global organizations.

Nick works with global brands, helping their teams to achieve greater success by enabling them to understand WHO is in their team, WHAT their team exists to do and HOW effectively they are working together. Nick’s spoken at over 500 conferences worldwide, often receiving the “Top Speaker” accolade. He has been called “Mr Infotainment”, based on his style of presentation, which is entertaining whilst providing information, hints and tips that can be applied immediately with positive results.

Nick Jenkins is the founder of Moonpig.com, the online greeting card website – an idea that started whilst at university.

Richard Branson is best known as the founder of Virgin Group, which comprises more than 400 companies. His first business venture was a magazine called Student at the age of 16. In 1970, he set up a mail-order record business. In 1972, he opened a chain of record stores, Virgin Records, later known as Virgin Megastores. Richard's Virgin brand grew rapidly during the 1980s, as he set up Virgin Atlantic and expanded the Virgin Records music label. Richard is now the 6th richest person in the UK, according to the Forbes 2013 list of billionaires, with an estimated net worth of £2.8 billion.

An accomplished businessman and public speaker whose experience is unique having worked at a Director/CEO level in five global companies across multiple industries at times of rapid change. He has run businesses with turnovers between £400m and £2bn, with millions of customers and thousands of staff. Whilst at BBC, Roger delivered 3 successful businesses creating and adding over £750m of value to the BBC. He was also instrumental in the overall BBC wide change programme.

For the past decade Seth has shared his insights with thousands of business leaders around the world and has received accolades from many of the world's best brands.

By the time Sir Terry Leahy stepped down as Chief Executive of Tesco in 2011, the company had become an international retail phenomenon. Attracting one in every eight pounds spent in Britain, it's now the UK's biggest supermarket chain and the third biggest in the world - with 350,000 employees and 2,000 stores.

A consultant to FTSE 100 and multi-national companies in the UK, USA and beyond at CEO level, Stephen is well placed to provide commentary on business, economic and business trends and offer insightful perspectives on the changing nature of the world economy and corporate world. Stephen talks both in the capacity of an advisor to businesses and from the perspective of a business owner and someone who has set up and sold businesses in the past – he provides an impartial, diverse and highly experienced voice.

Steve is one of the country’s leading experts on grassroots sales and marketing strategies. An exceptional business mentor and sought after motivational business speaker who draws upon his own first hand experiences. Steve is not “yet another theorist or a guru”, but someone who has “been there and done it”.

Tom is the co-author of ‘In Search of Excellence’, the book that changed the way the world does business and is often cited as one of the best business books around. Sixteen books and almost thirty years later, Tom is still at the forefront of the management guru industry. Whilst some ‘gurus’ keep on repeating the same mantras year-in, year-out, CNN stated that Tom is one man that is constantly re-inventing himself and finding the newest ways to help business.

Will Butler-Adams joined Brompton Bicycles in 2002, became a director in 2006 and took over as the MD in 2008. Over that period the company has grown from a £2million turnover with 27 staff to one of over £25million turnover with over 240 staff.