Customer Service speakers

Drawing on his vast amount of practical experience as a motivator, high performance team builder, leadership, behavioural change and customer service expert, Adrian takes audiences on an emotional roller coaster ride as he brings to life a whole new world of motivational terminology and characters that everyone can instantly identify with, take away and put to good use. A world not a million miles away where TNTs rule, SONAR is the key, Neg Ferrets and BLOATERS reside, Planet Complacency is to be avoided and Sleepwalkers are woken - all of whom you will no doubt instantly recognise!

Alan is an international business consultant and non-exec board director working with blue-chip organisations across the spectrum of industry: in Financial Services, FMCG, Hospitality, Industrial, IT, Motor, Retail, Telcos, Tourism, Travel and others. With 30+ years of front line board level experience – he has lots of no-nonsense expertise with lots to say.

Allan Leighton is an English businessman, former CEO of Asda and former non-executive Chairman of the Royal Mail. He is currently the CEO of the Danish jewellery company Pandora.

Allyson Stewart-Allen is a renowned marketer, whose expertise in brand internationalisation is sought by leading businesses globally through her consultancy, publications, appearances, mentoring and corporate education.

Anders Knutsen is the former President of Bang & Olufsen. Anders headed the Personnel and Working Environment Department for three years, before moving up through the company. In 1992 he was appointed President and CEO, a position he held for 11 years. His main achievement was to help turn the company into a thriving business “without destroying the heart and soul”.

Andrew McMillan spent 28 years working for the John Lewis Partnership, starting as a management trainee to becoming responsible for customer experience across the department store division. Andrew's aim is to make individuals and organisations happier and more fulfilled through a sense of collective purpose, so they engender trust, loyalty and advocacy from their customers while becoming more productive and, as a consequence, more profitable. He helps organisations join up their own internal dots to create their unique link between employee engagement and consistently great customer experience.

Anne Lise Kjaer specialises in future trends and their impact on tomorrowʼs consumer behaviour and needs. She manages a wide range of client briefs, from corporate presentations to customised trends research. Kjaer is renowned as a motivational speaker and her inspiring presentations communicate concepts in a stimulating and engaging format.

Ms Cassani is a regular speaker and commentator on leadership and managing for growth. She is known for her straight-talking approach to leadership that keeps the focus on clear objectives and building teams.

Baroness Dido Harding was Chief Executive of TalkTalk for seven years, growing the business in one of the most competitive, fast-moving markets, dominated by big players. As well as turning the company around from being Britain’s most complained about telecoms operator into an award-winning service provider, she also took a very visible public lead when TalkTalk were subject to a high profile cyber attack.

Brent Hoberman shot to fame as one of the bright young faces of the 'dot-com' boom, when he co-founded lastminute.com. Unlike many of his contemporaries, Brent's venture survived after the boom subsided, and he has strengthened and broadened his company since. Operating across multiple markets, lastminute.com has established approximately 13,600 supplier relationships and over 10 million subscribers.

Bruce delivers world-class speeches to corporations around the globe. He compares the challenges of operating in the world of rock music and commercial aviation with those in the business world; from teamwork, forward planning and the ability to learn from setbacks and move on successfully. Bruce’s speeches are a whirlwind of ideas and inspiration that will energize and intellectually refresh listeners with a world-class delivery of the spoken word.

Chris is a leading authority on Sales Management, Customer Experience, Employee Engagement & Satisfaction particularly within organisations where change is on the agenda.

Chris Roebuck specializes in showing individual leaders and organisations how performance can be increased to add value, serve customers better, build brand and boost bottom line by 10% + for no cost using knowledge they already have.

Colin Shaw is without question a world leader in Customer Experience. Since 2002, Colin has helped shape the whole industry with his four-bestselling books and thought leading work.

Colletta Smith has worked for the BBC for the past 10 years, living and working in Belfast, Glasgow and Manchester. Colletta has reported for radio and TV at a national and UK level in the fields of business, economics and consumer affairs, covering everything from the euro-zone crisis, to illegal teeth whitening.

Darren speaks on all things Timpson, the unique story behind Timpson's innovative approach to recruitment having worked closely with James Timpson OBE and Sir John Timpson CBE for many years. Service retailer Timpson's presence on the high street is highly regarded and trusted, the company employed not just ex-offenders, but people currently serving time for everything from tax fraud to homicide. Darren's key speaking topics include Timpson's maverick approach to bottoms up leadership to recruitment and looked after children and the Alex Timpson Trust.

David Clive Price is a global executive coach who is passionate about leadership and management development, talent and engagement, he brings 30+ years experience of senior leadership coaching, strategic advisory and change management roles to his delivery of global leadership programs.

In July 2017 David was appointed by Warner Bros and the Blair Partnership (agents for JK Rowling) in what is set to be a landmark role leading digital innovation across the Wizarding World franchise, including Harry Potter and Fantastic Beasts. Prior to that David was Managing Director of Membership, Marketing and Consumer Revenue at the Guardian, responsible for all reader revenue. David played a key role in two of Britain's most high-profile campaigns: Director of Marketing at the London 2012 Olympic bid, and Director of Commercial and Marketing at the England 2018 FIFA World Cup bid.

Duncan is CEO of Pareto Systems, a leading business development firm for professionals and corporations in knowledge-for-profit industries. Duncan is also an industry author and has published several books including the best-seller: BREAKTHROUGH Business Development, Take Your Business to The Next Level. As a speaker in high-demand, Duncan travels extensively throughout North America and around the world, conveying dynamic and fact-rich presentations. Duncan has a way of leaving his audience excited about implementing his processes that have been proven to pave the way to meaningful and measurable results in both their personal and professional lives.

Fleur Sexton is an inspirational Businesswoman who is the founder of PET-Xi Training, a high-energy training specialist whose multi-award-winning training teams have, since 1995, worked to help over 150,000 people identify training goals and unlock their potential. Starting from humble beginnings, Fleur has built up a company from her bedroom into a multi award-winning company and is now dedicated to motivating women to find their voice and fulfill their potential.

The leading authority on sales, customers, leadership and change, Geoff is a best-selling author and business guru. Recently voted ‘Business Communicator of the Year’ by the UK Speechwriters’ Guild, Geoff is considered to be one of Europe’s most exciting and motivational experts.

Geoff is the creator of 'Celebrity Service' and ‘Observational Marketing’. He is also the author of OMG (Observational Marketing Greats) and an multi-award winning keynote speaker who has inspired audiences around the world including North America, South Africa and Asia.

Harriet Green OBE has a proven track record for developing and implementing strategies for profitable growth and increasing shareholder value in global technology, logistics, travel and consumer sectors. Harriet received her OBE for services to electronics in 2010.

Jo Fairley is co-founder of the pioneering organic chocolate company Green & Black’s, which has gone from a niche organic and Fairtrade brand to a global chocolate name - voted ‘Coolest Food Brand in the UK’ for the sixth year running, by Coolbrands. Engaging and passionate, Jo never fails to inspire – and is always happy to network with attendees, offering more direct input to individuals.

John was instrumental in Starbucks’ growth from a single premises in Seattle to a colossal global brand. He then headed marketing at Whole Foods Market. Given the value of word-of-mouth to any successful brand, John emphasises the need to use social media to engage fully with your customer base.

John Petter is the head of BT’s Consumer division and specialises in consumer proposition development, marketing and commercial strategy and call centre management.

With over thirty years of experience working in and leading large businesses, Justin brings in-depth knowledge of retail transformation and operations as well as a good historic understanding of the M&S business and values. Justin is currently Vice Chairman of Terra Firma, where he acts as an adviser to the General Partner. Prior to this, Justin was the CEO of Sainsbury’s between 2004 and 2014, where he led the business through a major turnaround which led to nine years of profit growth. Before joining Sainsbury’s, Justin was Head of Food at Marks & Spencer where he was one of the pioneers of the development of the Simply Food business. He held prior roles at Asda, Haagen-Dazs, PepsiCo and Mars and was a board member of the London Organising Committee of the Olympic and Paralympic Games. Justin was also a member of the UK Prime Minister’s Business Advisory Group.

Few people have influenced the day-to-day management of people and companies more than Ken Blanchard. A prominent, sought-after author, speaker, and business consultant, Ken Blanchard is universally characterized by his friends, colleagues, and clients as one of the most insightful, powerful, and compassionate individuals in business today.

As a CEO, chairman, founder and investor Kevin has enjoyed success in sectors including automotive, data, technology, manufacturing, brand marketing and professional services. He has repeatedly led teams to achieve extraordinary performance in companies ranging from 7 to 7,000 employees. One recognised as the best private equity investment of the year, another nominated as the World’s 7th most innovative company. Passionate about the development of leadership skills he is frequently sought to reinvigorate teams and companies.

Liz Jackson is an inspirational figure with an extraordinary story, as many would have discovered when she was featured in Channel 4’s ‘Secret Millionaire’. Honoured by Her Majesty the Queen, Liz was awarded an MBE in the 2007 for services to business, and in 2012 she was bestowed with an honorary doctorate by Staffordshire University for her business achievements and for inspiring others.Liz is also an accomplished author, having published her book StartUp! which provides invaluable help and advice to entrepreneurs everywhere.

When thinking of Lord Alan Sugar it is difficult not to imagine the dreaded words ‘you’re fired’. However, it’s good to learn that although he doesn’t mince his words and definitely doesn’t suffer fools gladly, Lord Sugar is actually a considerate man and a philanthropist. He says what he means and can come across as abrupt at times, but his sense of humour is evident, as is his genuine desire to improve both the business and life experience of others.

Lord Digby has been at the forefront of Britain and International trade and investment for decades. He is a business ambassador of UK Trade & Investment, Former Director General of the CBI and Former Minister of State for Trade and Investment. He is an engaging speaker and valuable mentor.

Maria Kempinska is an award-winning businesswoman, a mother of two and a tireless charity worker.

The former Marketer of the Year now advises other rapid growth consumer businesses. Mark advocates outsourcing to increase speed, investing in brand as opposed to machinery. He also argues that nobody should be afraid of niche markets.

Retail expert Mary Portas is probably the UK’s foremost authority on retail and brand communication. As founder of one of London’s most respected retail & brand communication agencies, Yellowdoor, Mary is recognised throughout the trade as the Queen of Shops.

Author of The Ten Principles Behind Great Customer Experiences, winner of Management Book of the Year 2014. Author of The Grid: Decision-making tool for every business, published in 2017 and shortlisted for 2019’s Management Book of the Year.

Professor Merlin Stone is one of the UK's top experts in marketing, customer management and customer insight. After a long career in management, research, management consulting and universities, he now runs his own consulting, research and training practice.

Former IKEA Creative Director Michael looks at the lessons the furniture giant can teach from embracing creative thinking and simplicity to maintaining a customer focus.

Over his speaking career, Michael has successfully presented at over 2500 conferences in the last 15 years as a speaker at events around the world. As a professional speaker Michael shows audiences how to clearly understand the future of their own role in business, the changing requirements of the workplace and how to connect more with their company and colleagues.

Patrick has helped household names in business, NGOs and a range of government departments and ministries to be innovative in their responses to opportunities and challenges.

Rajat Paharia is often referred to as the father of gamification and founded the company Bunchball in 2005.

Roman Nicholas is a self-made, award winning entrepreneur with an interest in retail.

Richard Reed is the co-founder of Innocent drinks, the UK’s fastest growing food and drinks company and the no.1 smoothie brand in the UK.

Rita Clifton CBE has been called ‘Brand guru’ by the Financial Times and ‘The doyenne of branding’ by Campaign magazine. She is a writer, keynote speaker, conference chair & practitioner on all aspects of brands, branding and business leadership.

Rupert Gavin is the former CEO of the Odeon Cinema Group, the largest cinema group in Europe. Prior to that he was head of BBC Worldwide, responsible for all their commercial activity whilst overseeing a huge and controversial programme of diversification.


Shaun Smith has developed some of the latest thinking and practice around this subject, helping organisations world-wide create a compelling customer experience that achieves brand differentiation and long-term customer loyalty.

Sigi has extensive leadership experience across most Operations and Supply Chain areas, and previously held senior executive and board roles with several blue-chip multinationals and SMEs. Today Sigi works as a writer, speaker, business adviser and coach, drawing on insights from his atypical life journey and career success to inform and inspire others.

Sir Stelios Haji-Ioannou is a British entrepreneur of Greek origin, resident in Monaco. Stelios is the founder of easyJet, a low-cost airline and the Stelmar shipping line. EasyJet's foundation in 1995 marked the beginning of a series of ventures marketed under the "easy" brand, managed by easyGroup and chaired by Sir Stelios.

A consultant to FTSE 100 and multi-national companies in the UK, USA and beyond at CEO level, Stephen is well placed to provide commentary on business, economic and business trends and offer insightful perspectives on the changing nature of the world economy and corporate world. Stephen talks both in the capacity of an advisor to businesses and from the perspective of a business owner and someone who has set up and sold businesses in the past – he provides an impartial, diverse and highly experienced voice.

Tim is a speaker who is passionate about the power of business. Whether it be creating wealth and employment or changing the world, Tim believes that business is the catalyst of modern change. As the founder of the highly successful Bright Ideas Trust enterprise charity, owner of his own small business and co-author of one of Amazon’s Top 10 business books for 2010, ‘What’s Your Bright Idea?’

Described as engaging and thought-provoking Tim is a recognised international speaker on customer experience and marketing. As a passionate, intelligent speaker Tim will inspire audiences to think bigger and bolder about their customer experience and brand strategy.

Tom is the co-author of ‘In Search of Excellence’, the book that changed the way the world does business and is often cited as one of the best business books around. Sixteen books and almost thirty years later, Tom is still at the forefront of the management guru industry. Whilst some ‘gurus’ keep on repeating the same mantras year-in, year-out, CNN stated that Tom is one man that is constantly re-inventing himself and finding the newest ways to help business.

Touker Suleyman has 40 years' retail and manufacturing experience and is best known as the founder of quintessentially British menswear brand, Hawes & Curtis and the man credited with reinventing the seminal 90s womenswear label, Ghost.

Will Butler-Adams joined Brompton Bicycles in 2002, became a director in 2006 and took over as the MD in 2008. Over that period the company has grown from a £2million turnover with 27 staff to one of over £25million turnover with over 240 staff.